FAQ’S

Hiya, welcome to LAZY GIRL CLUB’S FAQ page. Hopefully, all your questions can be answered here, but if there are still some left unanswered then don’t hesitate to send an email over on the contact us page :)

 

Sizing

 

What sizes do you stock?

We stock sizes S-5XL (this equates to roughly UK sizes 6-30).

Under each garment, there will be a size guide. Make sure to measure yourself correctly and find the size that is the best fit for you so your lovely garment fits you perfectly.

Please note that the UK size guide (6-30) is an approximate only. For dresses, please go by the chest size as this is more accurate.

For smock dresses, the size of the dress is made to the size of the t-shirt so if you order a size small, it’s made using a size small t-shirt.

For upcycled smock dresses, I’d always suggest checking the chest measurement on the listing as I’ve had large t-shirts with the same chest size as small t-shirts before so just make sure to check this before you order. If you send in a t-shirt, the dress will be made to that size t-shirt, so if you send me a large t-shirt, then your dress is a size large. I can’t change the size of the dress as they are made to the t-shirt size.

Smock dresses do tend to come up oversized and I usually recommend to size down. For example, I usually wear a size medium t-shirt but I wear a size small smock dress and it’s still slightly oversized on me.

 

How long will my order take?

As everything we create is made to order and handmade, orders take around 4-6 weeks. This is because we purchase everything needed to make the garments after the items have been purchased. 

Sometimes your orders will be shipped out before this but as we rely on suppliers, sometimes things can go wrong. If it has been 6 weeks since your purchase, you can always follow us up over email with your order number to see where you order is up to.

If you need an item making for a certain date, just send me an email and I’m sure we can work something out.

If you are only ordering something small like a tote bag, then it is likely that your order will arrive sooner than the estimated processing time but this is not a guarantee.

Please note that orders may take slightly longer than the 4-6 week timeframe sometimes due to things out of our control such as waiting on materials from our suppliers.

Note: The 4-6 week timeframe doesn't include postage time.

 

Can I make any changes to my order?

You can make changes to your order within 24 hours of it being placed. Please note that changes may come with a small fee as materials may have already been ordered or your item may have already started being made.

If you do wish to make any changes to your order, please email me ASAP with your order number and the changes you wish to make. I will only accept changes being made if they are emailed to me and not discussed through social media as messages can get lost easily.

 

Can I cancel my order?

As everything is made to order, unfortunately you can't cancel your order after it's been placed. Please make sure that you are happy to purchase your item and are happy with the costs + any shipping costs that you may have to cover before you buy. 

 

How can I contact you?

For order enquiries or anything else, you can email me at hello@lazygirl.club

Replies may take up to 7 working days and during busy periods, up to 14 working days. 

 

Care Instructions

All of your garments will come with a little card telling you how to look after them but please either hand wash them or stick them on a gentle cycle (around 30 degrees). Never tumble dry your garments as this can cause them to shrink, just hang em up to dry! If you iron your garment, make sure you use a low heat setting.

 

Fabric and materials

We try our best to make sure the colours of the fabric shown on our website is exactly the same as the garment you receive. However as we sometimes have to use different suppliers, this could vary sometimes.

If there’s a fabric that you are after that we don’t have then feel free to send us an email and we will see if we can get it in for you. 

 

 

Shipping

 

Where do we ship?

We ship worldwide!

All items are sent tracked 48.  Any international orders are sent tracked & sometimes signed for (depending on the country). Please note that any custom charges or EU fees will covered by the buyer.

Once items have been posted, it is then out of our control and any lost, delayed or damaged parcels are not our responsibility. We keep hold of all receipts as proof of postage.

 

Refunds and exchanges

As all of our clothing is made to order, unfortunately we do not accept refunds or exchanges as your item has been made for you. We ask that you carefully check your sizing with the guide before you order to make sure you have the right measurements.

We understand that sometimes things can go wrong so we do offer an alteration service for up to 7 days after you received your item(s).

If you need your item altering, then there will be a small fee to cover material costs as well as postage costs both ways. 

Just send me an email with any issues and we can work it out.

Please note that I’m not able to amend smock sizes ie make a tshirt smaller so I’d suggest sending a tshirt that fits you to turn into a dress.

 

Ready to ship

Occasionally, I will make some premade items that will be available on the store to purchase and will be sent out within 2-3 working days. Please note that as these items are premade, they can’t be altered or returned and are sold as seen so please make sure to check the size guides before purchasing. 

 

Upcycled

 

Send in your t-shirt

Add this product to your basket and once payment has been confirmed, I will email you within 24 hours with the address you need to send your t-shirt to. I'd recommend sending it tracked or signed for. 

Once I have received your t-shirt, there is a 4-6 week processing time. (Please note, this doesn't include postage time.)

Please let me know if you want me to send your t-shirt cut offs back to you.

As the t-shirts need to be cropped to be turned into a dress, please note that some text or imagery may have to be cut off so please make sure that you are happy with this before you purchase. I usually cut the t-shirts around 4 inches down from the armpit. If you wish for it to be cut higher or lower, just leave a note with your order with the measurements.

If you're unsure if your t-shirt is suitable, just send me a message with a photo and description. 

 

Choose a t-shirt

Choose a t-shirt to be turned into a lovely new dress! All of the t-shirts are secondhand which makes this process more sustainable but also sometimes means that sizes and styles are limited but I try my best to purchase a variety so there is something for everyone.

When purchasing, you can select for a matching mini tote to be made with the t-shirt cut offs and fabric. Please note that we don't send the t-shirt cut offs back to you from t-shirts purchased on the store. 

After purchased, there is a 28 day processing time. (Please note, this doesn't include postage time.) 

If you want the t-shirt cutting slightly longer or the dress making slightly longer, just leave a note when purchasing! 

 

Sustainability

As a slow fashion brand, we try to be as sustainable as we possibly can. As our clothing is made to order, there is less fabric waste and any fabric leftovers is kept to reuse for smaller items.

 

Can I shop LAZY GIRL CLUB irl?

Yes you can!

You can find me at Red Brick Market in Liverpool

(70 Stanhope St, Liverpool, L8 5RF) &

Red Brick Market in Birmingham

(119 Floodgate St, Birmingham, B5 5SU)

Both open 7 days a week til 6pm

 

 

Do you collab with influencers?

I'm always looking to work with new people so if you think that you're a good fit then send me an email with your info and we can have a chat!